You can delete your Kleoma account and the data tied to it at any time. This page explains how, and what happens. It is also the address Google Play asks for as the "account and data deletion" page.
Delete your account in the app
- Open the Kleoma app and go to Settings.
- Open Data and privacy.
- Choose Delete account and confirm. You may be asked to sign in again to prove it is you.
The deletion starts straight away. [VERIFY: confirm the exact menu names in the current app version.]
If you cannot open the app
Write to privacy@kleoma.com from the email address of your account, with the subject "Delete my account". If you use Google or Facebook sign-in, tell us which one. We may ask you a question to confirm it is you. We confirm by email and finish within 30 days at the latest; usually it is much faster.
What we delete
- Your sign-in account (Firebase Authentication).
- Your profile and settings, including your language choices, start level, daily goal and consent record.
- Your learning progress: what you heard and how well, the words you marked as known, and where you stopped in sessions and dialogues.
- Your daily-practice flame data.
- Progress copies held at a previous storage provider, where applicable. [VERIFY: confirm the legacy progress store is also cleared, or removed from the app, before launch.]
- Data on your device is removed when you delete the app.
What can remain, and for how long
| What | Why | How long |
|---|---|---|
| Purchase and subscription records held by Apple, Google and RevenueCat | Payment, tax and accounting rules, and refund handling | As set by those companies and by law |
| Our accounting records for paid purchases | Legal obligation | As long as tax and accounting law require |
| Server logs | Security and fault-finding | About 30 days, then removed automatically |
| Backups of our database | Disaster recovery | Until the backup expires. [VERIFY: state the retention period.] |
| Messages you sent to support | To answer you and prove what was agreed | Up to 12 months after the request is closed. [VERIFY: confirm the period.] |
Backed-up copies are not used for anything else, and they are not restored into the live service for a deleted account.
A subscription is not cancelled by deleting your account
If you subscribed through the Apple App Store or Google Play, cancel the subscription in your store account as well, or you will continue to be charged. Deleting the account does not do this for you.
Export your data first
If you want a copy of your data before you delete it, use Settings, Data and privacy, Export my data in the app. You can also ask for it at privacy@kleoma.com.
Delete only some of your data
You can also ask us to delete or correct part of your data without closing the account. Write to privacy@kleoma.com and say what you want removed.
Questions
Write to privacy@kleoma.com. Our full approach to personal data is in the Privacy Policy.
Version history
| Version | Date | What changed |
|---|---|---|
| 2026-10 | 2026-10-29 | First version (draft). |